What is Airbnb and How to use it?
In recent years, Airbnb has become one of the most popular accommodation platforms for both vacationers and business travelers. So, what exactly is Airbnb, is it reliable, and how do you use it? Let’s dive into all the details.
What is Airbnb?
Airbnb is an application that connects guests looking for accommodation with hosts around the world. It offers guests a wide range of options beyond just houses, including rooms, villas, tents, campers, and bungalows. In short, you can find lodging suitable for any occasion or circumstance, whether for a vacation or a business trip.
Airbnb was founded in 2008 in San Francisco, USA, by Joe Gebbia, Nathan Blecharczyk, and Brian Chesky. The name “Airbnb” is short for “Air Bed and Breakfast.” The platform’s name comes from the service its founders initially offered to guests in their own home: an air mattress and breakfast.
Is Airbnb Reliable?
Yes, Airbnb is reliable. Your payment is not released to the host until 24 hours after your check-in date, providing a layer of security. Both hosts and guests undergo identity verification. All payments and communication with the host take place through the app. In case of any issues during your stay, there are also cancellation and protection programs available for both guests and hosts.
How Does Airbnb Work?
To book a stay on Airbnb, you first need to create an account on the platform and complete your identity verification. After that, you can search by entering your desired location, dates, and the number of guests. You can filter the listings based on your preferences to find suitable options. For any listing you’re considering, you can read reviews from previous guests and contact the host directly with any questions. Finally, once you complete the payment, the host will share the necessary details and address information for your stay.
Can I Only Rent Houses on Airbnb?
No, Airbnb is not just a platform for renting houses. You can find and book many other types of accommodations, such as rooms, cabins, yachts, boats, tents, farm stays, and campers. It offers a wide range of options for those looking for a unique experience. Additionally, with services like local experiences, Airbnb creates various opportunities not just for lodging, but also for exploring a destination.
What is the Reason for Extra Fees Besides the Accommodation Rate?
The accommodation rate is generally calculated from a base price. However, the total cost of a reservation can increase due to additional fees. Extra charges such as cleaning fees, service fees, and local taxes can be added to the accommodation price. These fees may vary depending on the host’s cleaning policies or the services offered by the platform. Additionally, Airbnb charges a service fee for every reservation. This helps maintain the platform’s operations and typically constitutes a small percentage of the accommodation cost. It is important to carefully review the reservation details before you pay to ensure all fees are clearly stated.
What should you pay attention to when booking and during your stay?
You should make a point to communicate with the host through the Airbnb platform. Do not discuss your accommodation on any other application. You should not accept payment methods like bank transfers or cash; all payments must be made through Airbnb. These are crucial details for avoiding fraud and ensuring you have proof to provide to the platform.
You should carefully review the photos, read the reviews from previous guests, and ask the host any questions you may have.
During your stay, if you encounter any issues with the property related to cleanliness, safety, maintenance, or any other negative situation, you should photograph it and report it to the app. This is important not only for your safety but also to ensure the platform can provide you with the best possible support.
Staying in communication with your host can make your stay more efficient and comfortable.
In Which Cases Can I Get a Refund?
You can request a refund from Airbnb by providing evidence in the following situations:
If the property does not match the photos.
If there are serious issues with cleanliness, maintenance, or safety.
If the listing has fraudulent reviews.
If the promised amenities are missing.
Providing photographic evidence will speed up the process and help achieve a quick resolution. Airbnb’s emergency hotline operates 24/7, and any serious problems you encounter during your stay will be carefully evaluated to find a suitable solution.
Are User Reviews on Airbnb Reliable?
The reviews are highly reliable because both guests and hosts undergo identity verification, and each party has the opportunity to review the other. These evaluations help you learn about the property and give you an idea of the host’s character.
Airbnb’s review system ensures that feedback is genuine and transparent. After every stay, guests rate their experience, while hosts also make note of the guests’ behavior and conduct. Since reviews offer candid and clear information about the property’s condition, they should always be carefully reviewed before booking.
What Does “Guest Favorite” Mean?
“Guest Favorite” is a title on Airbnb awarded to homes that have earned high ratings and stand out for their positive reviews. This designation is highly important for accommodations, as it serves as a key indicator of a home’s comfort, the host’s hospitality, and the quality of all services provided.
For a home to be marked as a “Guest Favorite,” it means it has received high marks not only for its physical features but also for the interaction with the host and the overall experience. In other words, it is not enough for hosts to be meticulous about cleaning and maintenance; the quality of service they provide to their guests plays a major role in earning this title.
Can I Get a Refund if I Cancel My Reservation?
A new cancellation policy will take effect starting October 1, 2025. According to this policy:
Flexible Policy: Guests receive a full refund for cancellations made at least 24 hours before check-in. For cancellations made after that, the nightly rate and any additional fees are charged.
Moderate Policy: Guests receive a full refund for cancellations made at least 5 days before check-in. A partial refund is issued for cancellations made with less than 5 days’ notice.
Firm Policy: Guests receive a full refund for cancellations made at least 14 days before check-in. A 50% refund is available for cancellations made between 7 and 14 days prior, and a limited refund is provided for cancellations made with 7 days’ notice or less.
Strict Policy: Guests receive a full refund for cancellations made at least 30 days before check-in. A partial refund is applied for any subsequent cancellations.
How to Contact Airbnb Customer Service
You can reach their international support team by calling +1-415-800-5959. Alternatively, you can send a message or start a live chat through the Help section in the app. Using the in-app support allows you to easily report your issue and get a solution as quickly as possible.
About Homesberg
Homesberg provides essential tech tools and insights for investors and hosts in the Airbnb and short-term rental market. The platform is designed to help you manage your business more easily, efficiently, and profitably.
For Airbnb Investors
With Homesberg, you can track global market trends, identify the most profitable regions, and make more informed investment decisions.
Optimize your investment with advanced tools for pricing, occupancy rates, reservation management, and revenue reporting. For anyone looking to build a solid foundation in the world of Airbnb, Homesberg is a trusted partner.
For Airbnb Hosts
If you are an Airbnb host, Homesberg’s tools can simplify your operations, automate your processes, and increase your revenue.
Specialized Tools for Hosts
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Direct Booking Website: Automatically generate your own booking website to accept direct, commission-free reservations.
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Homesberg makes your hosting journey both more efficient and more profitable.
